How we help teams
SERVICE
Highlighting the benefits of AI automation for service cells. We mapped problems faced by companies, such as lack of training, low standardization of knowledge, operational problems, lack of engagement, and overload in the back office.
Mapped problems:
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Lack of training and standardization of knowledge: adequate and consistent training, resulting in variations in the quality of the service provided.
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Operational issues: Agents face multiple operational issues that are not resolved immediately due to the lack of an automated decision tree with AI.
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Lack of a library of brief content: users are immediate and demand content that solves operational problems straight to the point.
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Lack of engagement in interactions: non-existence or failures in flows breaking the journey with poorly structured AIs or chats without affective planning.
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Large queue in the back office: the support team faces a high demand for consultations, overloading their efforts due to the lack of a predictive analysis of demands.
IMPROVED EFFICIENCY
By implementing a digital training program, we improve users' skills and knowledge, resulting in greater efficiency in activities, increased production and reduced costs.
RESULT IN COMPETITIVENESS
Greater safety in operations, reduction of technical calls, increase in customer satisfaction, and increase in company profitability.
The solution transforms operational efficiency and increases profitability by offering a platform that improves employee productivity and engagement.