Política de Privacidade

If you've reached this page, it means that security is important. Are we right?

For us, the security of your data and your business's data is essential and we do not compromise on it!

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Check out our Privacy Policy below (less than 3 minutes)

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Our Privacy Policy explains in detail how we treat your data, always with full respect for ethics and current legislation in Brazil, including the General Data Protection Law (LGPD, Federal Law No. 13,709/2018) and the Consumer Defense Code (Federal Law No. 8,078/1990). Protecting your data and your privacy are priorities for us. If you have any questions or are uncomfortable with any point in our policy, we are available to clarify any issues. Just send an email to: flavio@isetool.com.

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1 – TERMS AND DEFINITIONS

Throughout this reading, you may come across some terms that may not be so common. Check out the meaning of each one:

• Data Subject: Individual to whom the personal data refers and which is the object of processing.

• Personal Data: Information that can directly or indirectly identify the data subject.

• Sensitive Personal Data: Information involving social and ethnic origin, health status, genetic data, sexual orientation, and political, religious or philosophical beliefs.

• Controller: Individual or legal entity, under public or private law, responsible for decisions regarding the processing of personal data.

• Operator: Individual or legal entity, under public or private law, who processes personal data on behalf of the controller.

• Manager: Person designated by the controller or operator to act as a communication channel between the controller, the data subjects and the National Data Protection Authority (ANPD).

• Data Processing: Any operation with personal data, such as collection, production, sharing, storage, disposal, among others.

• Anonymization: Use of techniques that make data not associated, directly or indirectly, with a specific individual.

• Cookies: Small files stored on the user's device, which collect information such as pages visited, traffic control and advertising targeting.

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2 – WHAT DATA IS COLLECTED AND FOR WHAT PURPOSES DATA YOU PROVIDE:

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IseTool prioritizes the minimum collection of personal data, using only the essential information for the development of our activities. On our website, we offer several channels for data collection and communication, such as:

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CONTACT

We provide a tab so that you, the user, can request contact from our company, for this you will need to fill in the following data:

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This data will be used exclusively for the contact requested by you and, with your authorization, may be kept in our database.

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SOLUTION PARAMETER CONFIGURATION

During the use of the solution, IseTool may have previously registered some public information, but it is possible that certain parameters are exclusive to each user. In addition, we request additional data to personalize the learning process and optimize the use of the tool, ensuring a more accurate analysis of the operation. It is worth mentioning that IseTool does not associate the requested parameters with the user's company (for example, the CNPJ is not requested).

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AUTOMATICALLY COLLECTED DATA

IseTool does not automatically collect website access data. In any case, if this website access data were collected, it would be in accordance with the Internet Civil Rights Framework (Federal Law No. 12,965/2014), namely: IP address, date and time. You can also find links on our website that invite you to follow us on YouTube, Instagram, Facebook and LinkedIn (please observe the Privacy Policy of each of them).

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The WhatsApp platform provides user identification during communication with our solution. This identification varies according to the platform, and in the case of WhatsApp, it is the telephone number registered by the user.

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OTHER PURPOSES

We may use your information in the following situations:

• To schedule in-person visits to our office or conduct virtual presentations;

• To share with partners or investors, exclusively when necessary and, whenever possible, in an anonymous manner;

• To provide accountability in projects financed by public or private entities;

• With your authorization, to disclose success stories;

• In an anonymous manner, to contribute to statistics and improve public policies.

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3 – COOKIES

IseTool does not currently use cookies on its website or chatbot platform. If this happens in the future, IseTool will inform its customers about this change. In this sense, your information may be collected automatically through the help of monitoring technologies. Thus, we may use cookies for the following purposes:

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• Perform performance metrics on our website;

• Identify problems in use;

• Capture User behavior in general;

• Collect content impression data;

• Control access to our page;

• Identify the pages accessed;

• Optimize your navigation;

• Generate targeted marketing and advertising;

• Link accesses.

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You can limit or disable the use of cookies through your browser. However, it is important to know that some cookies are essential for the website to function (essential cookies), and if disabled, may impair your navigation.

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4 – WHAT ARE YOUR RIGHTS AS DATA SUBJECTS?

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IseTool ensures its users and customers that it acts transparently and respects the rights of data subjects. Therefore, if you have any questions regarding our actions or the processing of data carried out by our company, please contact our Data Officer:

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Flávio Oliveira | e-mail: flavio@isetool.com

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Your request will be answered within 15 (fifteen) business days, in accordance with the deadlines indicated by the General Data Protection Law – LGPD, which are some of the rights of data subjects.

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5 – HOW IS INFORMATION SHARED?

Your personal data may be collected by filling out our forms and may be shared with third parties who need the information to carry out the contracted activity, thus justifying the sharing on the legal basis – Execution of contract and/or Legitimate Interest. It is important to highlight that:

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• Sensitive data will only be shared with your express authorization, or in an effectively anonymized form.

• Your information/content is considered as company assets, so if the company is sold, acquired or merged with another company, the data will be shared to facilitate the legal transaction and will remain under the control of the messaging company.

• We will use your information when necessary to protect our own rights in any type of conflict, that is, if requested by court order.

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Important: Your data may be used and even shared, in an anonymized form for studies, statistics, issuing reports, among others, and as provided for in art. 12 of Law 13.709/2018, they will no longer be considered as Data.

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6 – DATA DISPOSAL AND INFORMATION SECURITY

As the data subject, you can access your information at any time and request the deletion of your registration by sending an email to flavio@isetool.com. IseTool is committed to the security and privacy of your data. We implement rigorous technical measures and solutions to ensure the confidentiality, integrity and inviolability of your information, with appropriate access control and risk-adapted security. The protection tools are chosen based on the nature of the data collected, the context and purpose of the processing, and the risks associated with possible violations. Among the security measures adopted, the following stand out:

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• Only authorized persons have access to your personal data;

• Use of monitoring and protection tools in our technological environment;

• Access to personal data only after a commitment to confidentiality;

• Storage in a secure environment protected by strong passwords.

We are committed to adopting the best practices and procedures to prevent security incidents.

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7 – DISCLAIMER

Have you noticed the number of measures and protections we have implemented to ensure the security of your data? This reflects the importance we place on your privacy. However, it is important to remember that no virtual page is completely safe and risk-free. Even with security protocols, online access is subject to cyberattacks. In the event of security incidents, data exposure or any situation that may cause significant risk or damage to you or our users/customers, we will notify those affected and the National Data Protection Authority, as stipulated by the General Data Protection Law.

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It is essential to highlight that we are not responsible for:

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• Consequences arising from user actions related to your data;

• Malicious actions by third parties, such as hacker attacks, except in cases of negligent or deliberate conduct by IseTool;

• Inaccuracy of information provided by the user, with responsibility for false information or information provided in bad faith being entirely the user's;

• Malicious actions on platforms used by IseTool, such as WhatsApp and Zenvia.

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8 – PRIVACY POLICY UPDATES

IseTool reserves the right to change this Policy whenever necessary to ensure the protection of personal data collected and processed. The policy will always include the date of the last update and the current version.

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9 – COMMUNICATION CHANNEL

In accordance with article 41 of the General Data Protection Law, IseTool designates Flávio Oliveira as the person in charge of privacy and personal data protection. You can contact him by email: flavio@isetool.com.

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10 – APPLICABLE LAW

The Privacy Policy is governed by and interpreted in accordance with the laws of the Federative Republic of Brazil. The Court of the District of São Paulo is elected as the competent court to resolve any issues arising from this document, with express waiver of any other court, however privileged it may be.